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ORANGELevel 2

1From Product to Customer: The First Interaction Between Pieces 2The Marketing Funnel: Awareness, Interest, Decision, Action 3The Sales Funnel vs. the Marketing Funnel: A Comparison 4Customer Acquisition Cost: What It Really Costs to Win a Customer 5Customer Lifetime Value: Why the First Sale Isn't the Whole Story 6CAC vs. LTV: The Ratio That Determines Business Viability 7Branding vs. Marketing: A Critical Distinction 8Positioning: Owning a Place in the Customer's Mind 9The Unique Value Proposition: What Makes a Business Worth Choosing 10Target Market vs. Target Audience: A Comparison 11Market Segmentation: Dividing Customers Into Meaningful Groups 12Buyer Personas: Turning Segments Into People 13The Customer Journey: Mapping Touchpoints From Awareness to Advocacy 14Inbound vs. Outbound Marketing: Two Different Approaches 15Content Marketing: Providing Value Before Asking for a Sale 16Search Engine Optimization: Being Found vs. Being Seen 17Paid Advertising vs. Organic Reach: Comparing Costs and Control 18Social Media Marketing: Platform Fit Over Platform Presence 19Email Marketing: Owned Audience vs. Rented Audience 20Word of Mouth and Referral Marketing: The Oldest Channel 21Marketing Channel Selection: Matching Channel to Audience and Budget 22Pricing as a Marketing Signal (ORANGE Meets BLUE)23The Psychology of Pricing: Anchoring, Charm Pricing, and Bundling 24Sales vs. Marketing: Where One Ends and the Other Begins 25The Sales Process: From Prospecting to Close 26Qualifying a Lead: Not Every Prospect Is a Customer 27Objection Handling: Understanding, Not Overcoming 28The Ethics of Persuasion: Influence vs. Manipulation 29Truth in Advertising Revisited (ORANGE Meets PURPLE)30Social Proof: Testimonials, Reviews, and Reputation 31Scarcity and Urgency: Legitimate Tactics vs. Manufactured Pressure 32Building Trust Before the Sale 33Customer Retention vs. Customer Acquisition: Where to Invest 34The Cost of Losing a Customer: Churn and Its Hidden Impact 35Upselling and Cross-Selling: Growing Value From Existing Customers 36Customer Service as a Marketing Function 37Brand Reputation and Word of Mouth in the Digital Age 38Measuring Marketing Effectiveness: Vanity Metrics vs. Real Metrics 39Return on Ad Spend: Evaluating Marketing as an Investment 40A/B Testing: Letting Data, Not Opinion, Guide Decisions 41Marketing Budget Allocation: A Multi-Piece Decision 42Marketing for a Service Business vs. a Product Business 43Marketing on a Limited Budget: Constraints as Creative Fuel 44Competitive Analysis: Understanding the Market You're Entering 45Differentiation: Standing Out in a Crowded Market 46Building a Personal Brand vs. a Business Brand 47Common Marketing Mistakes and Why They Happen 48When to Hire a Marketing Professional vs. Do It Yourself 49Building a Marketing and Sales Decision Framework 50Looking Ahead: Integrated Growth Strategy (Bridge to Level 3)

Curriculum/Sales & Marketing/Level 2/Customer Service as a Marketing Function

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ORANGE-L2-036 — Customer Service as a Marketing Function | Edunancial | Edunancial